Contact Us
At Old Dominion Freight Line (ODFL), we’re committed to supporting our team members — on and off the road. Whether you’re a new hire learning how to navigate the ODFL4US Employee Portal or a long-time employee with questions about payroll, benefits, or scheduling, help is always just a message or phone call away.
The ODFL Human Resources (HR) Support Team is here to ensure that every employee has access to the information, resources, and assistance they need to work confidently and efficiently. From technical issues to benefits inquiries, our team is dedicated to providing timely and professional guidance.
When to Contact ODFL HR Support
You should reach out to ODFL HR Support any time you need help with a work-related issue that can’t be resolved directly through the ODFL4US portal. Common reasons to contact HR include:
- Trouble logging in or accessing your ODFL4US employee account
- Questions about pay statements, W2s, or tax documents
- Issues with direct deposit or paycheck discrepancies
- Assistance with updating personal information (address, contact info, etc.)
- Questions about benefits, retirement plans, or health coverage
- Clarifications on company policies or workplace procedures
- Help with scheduling, time-off requests, or employment verification
- Technical problems with accessing the portal or HR tools
Whether your concern is technical or personal, the HR Support team is committed to getting you back on track quickly and efficiently.
Support Beyond HR
ODFL recognizes that our employees are the foundation of our success — and your experience matters to us. That’s why in addition to HR support, team members also have access to several other resources:
- Payroll and Benefits Department – for detailed questions about deductions, retirement contributions, and pay adjustments.
- IT Help Desk – for technical support related to login issues, portal navigation, or account recovery.
- Recruitment and Careers Team – for internal job postings, promotions, or career growth opportunities.
These departments work together to ensure you always get the answers you need, whether it’s about your paycheck, benefits package, or career advancement.
How to Contact ODFL HR Support
Because ODFL operates nationwide, the best way to get help may depend on your specific issue or location. Below are the primary contact options for ODFL employees and former staff:
HR Support Line
Call: 1-800-432-6335
Available Monday through Friday, during regular business hours.
Customer Service: 1-800-235-5569, (336) 889-5000
Email Support
Email: support@odfl.com
Send a detailed message describing your issue, including your name, employee ID, and terminal location (if applicable). A team member will respond as soon as possible.
Payroll & Benefits Department
Call: 1-800-432-6335
For inquiries about paychecks, W2 forms, direct deposit, or deductions.
IT Help Desk (Portal Support)
Call: 1-800-ODFL-IT
If you’re locked out of your account, forgot your password, or can’t access the ODFL4US website, the IT Help Desk can reset your credentials and restore access.
Mailing Address
Old Dominion Freight Line, Inc.
Attn: Human Resources Department
500 Old Dominion Way
Thomasville, NC 27360
A Team That’s Always Here for You
At ODFL, we believe in building a workplace that feels like a community. Every employee — from drivers and dockworkers to office staff — plays a vital role in keeping our operations running smoothly. That’s why our support teams are dedicated to making your experience as simple and stress-free as possible.
No matter what your question or concern may be, ODFL HR and Employee Support are here to help you every step of the way.
If you ever run into an issue or just need guidance, don’t hesitate to reach out. You’re not just part of a company — you’re part of the Old Dominion family, and we’re here to make sure you have everything you need to succeed.