Frequently Asked Questions (FAQs)
The ODFL4US Frequently Asked Questions (FAQs) section is designed to help Old Dominion Freight Line employees quickly find answers to common questions about their work, pay, benefits, and online tools. Whether you’re a new hire learning how to access the ODFL4US portal, a long-term driver checking your payroll and W-2 information, or a former employee retrieving documents through Workday, this page is here to make things easier.
These FAQs provide clear and helpful guidance on everything from account setup and password resets to benefits, career growth, and driver projections — ensuring that every ODFL team member has the support they need to succeed.
ODFL4US Employee Portal FAQs
What is the ODFL4US employee portal?
The ODFL4US portal is the official online platform for Old Dominion Freight Line employees. It gives staff easy access to their payroll, benefits, schedules, HR tools, and internal company updates — all in one secure location.
Who can access ODFL4US?
The portal is available to all active Old Dominion employees and certain former employees who still need access to tax or payroll records via Workday.
How do I log in to the ODFL4US portal?
Go to odfl4us.com login portal and enter your assigned username and password. If you’re a former employee, use the Workday portal link to access your past records.
What should I do if I forget my password?
Click on “Forgot Password?” on the login page to reset it. You’ll be asked to verify your identity using your registered email or phone number before setting a new password.
Can I access the ODFL4US portal on my mobile device?
Yes, you can log in using your phone or tablet’s web browser. The portal is fully mobile-responsive, allowing you to view pay stubs, schedules, and updates on the go.
What if I get locked out of my account?
If your account becomes locked after multiple failed attempts, wait a few minutes and try again. If you’re still unable to sign in, contact ODFL IT Support or HR for help unlocking your account.
How do I update my personal information?
Log in to the ODFL4US portal and navigate to the “My Profile” or “Personal Details” section to edit your contact details, address, or emergency contact information.
How do I view company announcements or HR news?
Important updates and company-wide messages are posted under the “News” or “Announcements” section of your ODFL4US dashboard.
What browser works best for accessing ODFL4US?
For the best experience, use updated browsers like Google Chrome, Microsoft Edge, or Safari. Clear your cache regularly to prevent login issues.
How do I contact ODFL support?
If you need technical assistance, contact the ODFL IT Help Desk or email hr@odfl.com for HR-related issues.
Can former employees still access the ODFL portal?
Yes. Former employees can log in through ODFL Workday to access W-2s, pay records, and other relevant employment documents.
Is the ODFL4US portal secure?
Absolutely. The system uses advanced encryption and authentication protocols to protect employee data and ensure all transactions remain confidential.
ODFL Careers FAQs
How do I apply for a job at Old Dominion Freight Line?
You can view and apply for open positions through the ODFL Careers page.
What types of positions does ODFL offer?
ODFL offers opportunities in driving, dock operations, logistics, customer service, management, and corporate support.
Can current employees apply for internal job openings?
Yes, current employees can view internal postings on the ODFL4US portal or through HR.
Does ODFL provide training for new employees?
Yes. ODFL offers hands-on training and mentorship programs to ensure employees are confident in their roles.
How can I check my job application status?
After submitting your application online, you can log in to your candidate account to track your application status.
Are there opportunities for career advancement?
Definitely. ODFL encourages professional growth and often promotes from within based on performance and experience.
Who can I contact for help with job applications?
If you encounter technical issues while applying, reach out to 1-800-432-6335 or use the contact form on the careers website.
ODFL4US Payroll FAQs
How can I view my pay stubs?
You can view and download your pay stubs anytime by logging into your ODFL4US Workday or payroll dashboard.
How often does ODFL pay employees?
ODFL employees are typically paid on a biweekly schedule, though this may vary depending on your position or location.
How do I access my W-2 forms?
W-2 forms are available online through the Workday portal each year. Former employees can also log in to access past forms.
Can I change my direct deposit details?
Yes. You can update your bank information by visiting the “Payroll” section of your ODFL4US account.
Who do I contact about payroll discrepancies?
If you notice an issue with your pay, report it immediately to your terminal’s payroll department or HR representative.
Are pay stubs available on mobile?
Yes. You can access your pay information through the mobile version of the ODFL4US website.
How secure is my payroll information?
Your payroll details are protected with encryption and multi-factor authentication to prevent unauthorized access.
ODFL4US Driver Projections FAQs
What are driver projections at ODFL?
Driver projections estimate workloads, routes, and available hours for ODFL drivers, helping them plan their schedules effectively.
How do I access my driver projection details?
Drivers can view projections directly through their ODFL4US portal dashboard under the “Driver Tools” section.
How often are projections updated?
Schedules and projections are updated daily or weekly depending on operational needs.
Who should I contact about my route projection?
Reach out to your terminal dispatcher or operations manager if you have questions about your schedule or route assignments.
Can I view projections on my mobile phone?
Yes. Simply log in to ODFL4US using your mobile browser to check driver updates or schedules anytime.
ODFL Benefits and HR Support FAQs
What types of employee benefits does ODFL offer?
ODFL provides comprehensive benefits, including medical, dental, vision, retirement plans, and life insurance options.
How can I enroll or update my benefits?
Login to ODFL4US and navigate to the “Benefits” section to enroll, make changes, or view your current coverage.
When do benefits become active for new hires?
Most benefits begin after 30 days of employment, though exact timelines can vary by role.
Who can I contact for benefits assistance?
You can reach the HR Benefits Team at benefits@odfl.com or contact your local HR department for personalized help.
ODFL Former Employee & Workday FAQs
Can former employees still access their pay records?
Yes. Former employees can log in to the Workday portal to access W-2s, pay history, and tax forms.
How long do I have access after leaving ODFL?
Former employees typically retain access for a limited period to retrieve tax and payroll documents.
What if I can’t log in as a former employee?
Use the “Forgot Password?” option or contact hr@odfl.com for login support.
ODFL IT and Technical Support FAQs
Who should I contact for technical issues?
If you experience login or system errors, contact ODFL IT Support through the Help Desk link on the ODFL4US homepage.
What should I do if the site isn’t loading?
Clear your browser cache, try a different browser, or restart your device. If the problem continues, reach out to IT.
Is technical support available 24/7?
IT support hours vary by location, but essential systems support is typically available during standard business hours.
ODFL Safety & Compliance FAQs
What safety programs does ODFL offer?
ODFL provides ongoing safety training, certifications, and compliance resources to ensure drivers and staff remain protected.
How do I report a safety concern?
You can report issues directly to your supervisor or through the “Safety & Compliance” section of the ODFL4US portal.
Are drivers required to complete safety training?
Yes. Regular training sessions are mandatory to maintain compliance and workplace safety standards.
ODFL4US Time Off and Scheduling FAQs
How can I request time off through ODFL4US?
Log in to your ODFL4US portal and navigate to the “Time & Attendance” or “My Schedule” section. From there, select the dates you want to request off and submit for manager approval.
How will I know if my time-off request is approved?
You’ll receive a notification in your ODFL4US dashboard and an email confirmation once your manager approves or denies your request.
Can I check my vacation or PTO balance online?
Yes. Your available paid time off (PTO) and vacation balances are displayed under the “Time Off Summary” in your ODFL4US account.
How far in advance should I request time off?
It’s recommended to submit time-off requests at least two weeks in advance to ensure proper coverage and approval from your supervisor.
What happens if I need to call out unexpectedly?
If you can’t make it to work due to illness or an emergency, contact your supervisor directly as soon as possible and follow company call-out procedures.
Can I swap shifts with another employee?
Shift swaps may be permitted depending on your department. Both employees must have approval from their manager before any change is finalized.
How do I view my work schedule online?
Schedules are available on your ODFL4US dashboard under “My Schedule.” You can view current and upcoming shifts anytime.
Are holidays automatically reflected in my schedule?
Yes. Official holidays recognized by ODFL will appear in your schedule and may affect your time-off balances depending on your role.
Who do I contact if my schedule is incorrect?
Reach out to your terminal supervisor or HR department immediately if you notice an error or missing shift in your schedule.
ODFL4US Training and Development FAQs
Does ODFL provide employee training programs?
Yes. Old Dominion offers regular training sessions for both new hires and current employees to develop skills and maintain compliance standards.
How can I access online training materials?
Training modules are available directly through the ODFL4US portal under the “Learning & Development” tab.
Are training courses mandatory?
Some courses are required based on your position — especially safety, compliance, and job-specific skills training.
Can I complete training on my own time?
Yes. Many online training programs are self-paced, allowing you to complete them at your convenience.
How will I know when new training is assigned to me?
You’ll receive a notification or email from the Learning Department when new training modules are available or due.
Can I track my training progress?
Yes. Your progress, completion dates, and certifications can be viewed under the “My Learning History” section of your portal.
What happens if I miss a training deadline?
You may receive reminders or follow-ups from your manager or HR. Consistent delays could impact compliance requirements.
Are there opportunities for career development?
Absolutely. ODFL supports professional growth and offers leadership training and tuition reimbursement for certain roles.
Who can I contact for help with training access?
If you can’t access a course, contact the ODFL Learning & Development Team or email training@odfl.com for help.
ODFL4US Benefits and Wellness FAQs
What types of health benefits does ODFL offer?
ODFL offers comprehensive health plans including medical, dental, and vision coverage for eligible employees.
When can I enroll in benefits?
New employees can enroll after their onboarding period, and current employees can make changes during the annual open enrollment window.
How can I view or update my benefits?
Log into the ODFL4US portal and click on “My Benefits” to view coverage details or update dependents.
Does ODFL offer retirement savings plans?
Yes. Eligible employees can enroll in a 401(k) retirement plan with company contributions.
Are mental health and wellness programs available?
Yes. ODFL offers access to employee assistance programs (EAPs) that include counseling, wellness resources, and financial guidance.
How do I report a benefits issue?
If something doesn’t look right in your coverage or deductions, contact the HR Benefits Team at benefits@odfl.com.
What happens to my benefits if I leave ODFL?
You may be eligible for COBRA continuation coverage. HR will send you information about how to maintain your health insurance after separation.
Can I add a new dependent mid-year?
Yes, if you experience a qualifying life event (like marriage or birth of a child), you can update your coverage within 30 days of the event.
Does ODFL provide disability or life insurance?
Yes. ODFL offers both short-term and long-term disability, as well as company-paid life insurance for eligible employees.
ODFL4US Safety and Compliance FAQs
What are ODFL’s core safety standards?
Old Dominion is committed to safety excellence. Employees must follow all DOT, OSHA, and company-specific safety policies at all times.
Do drivers receive regular safety training?
Yes. Drivers participate in continuous safety training and certification programs to stay compliant with federal and company regulations.
How can I report a safety concern?
You can report incidents or concerns directly through your ODFL4US portal or by speaking with your terminal’s safety manager.
What happens after I report a safety issue?
Safety concerns are investigated promptly by the appropriate department, and follow-up actions are taken to resolve the issue.
Are safety rewards offered at ODFL?
Yes. ODFL recognizes and rewards employees for maintaining excellent safety records and following best practices.
Does ODFL perform regular equipment inspections?
Absolutely. All vehicles and equipment undergo routine inspections to ensure compliance and safety standards are met.
Are PPE (personal protective equipment) requirements enforced?
Yes, employees must always wear appropriate PPE while on duty, especially in operational and dock areas.
Who should I contact in case of a workplace accident?
Immediately notify your supervisor or safety manager and document the incident as outlined in ODFL’s safety policy.
ODFL4US Technical & IT Support FAQs
What should I do if the ODFL4US portal isn’t loading?
Try refreshing your browser or switching to a different one (Chrome or Edge works best). Clear your cache if needed.
Can I access ODFL4US outside the office network?
Yes. Employees can access the portal remotely using secure login credentials, though extra authentication may be required.
Why am I getting an “invalid credentials” message?
Double-check your username and password. If the issue persists, reset your password or contact IT support.
Is my data safe on the ODFL4US system?
Yes. The portal uses multi-factor authentication, encryption, and secure servers to keep employee data protected.
How do I fix display or formatting issues on the portal?
Try updating your browser or zoom settings. If that doesn’t work, contact IT for troubleshooting.
What hours is the IT Help Desk available?
Support hours vary by region but are typically available during normal business hours, Monday through Friday.
ODFL4US Leave and HR Policy FAQs
How do I check my leave balance?
You can view your PTO, sick leave, or vacation balances directly in the ODFL4US portal under “Leave Summary.”
What types of leave does ODFL offer?
ODFL provides vacation leave, personal time, bereavement leave, FMLA, and short-term disability depending on eligibility.
How can I apply for Family and Medical Leave (FMLA)?
Contact the HR Leave Management team for forms and procedures related to FMLA requests.
What should I do if I need to extend my leave?
Notify your HR representative or supervisor as early as possible to discuss extension options and required documentation.
How is leave approved?
All leave requests are reviewed and approved by your manager based on company policy and staffing needs.
Can I check leave history?
Yes. Your ODFL4US account keeps a record of all past and pending leave requests for easy tracking.
Who do I contact for questions about leave or attendance?
You can reach the HR Leave Department at leavemanagement@odfl.com or speak with your local HR contact.